Turn off two-factor sign-in

Remove your authenticator app when you change phones, then pair the new one straight away.

Length
1 min, 3 steps
For
Sensolytica staffAdminOperatorMaker
Starts on
/settings/account
Shown as
Owen Price, makerIllustrative
Recorded in the portal with the illustrative Westmouth demo data. English captions.
  1. Two-factor sign-in is on

    Your account shows it as On, with Turn off beside it.

  2. Turn off

    Sign in goes back to your password alone until you pair a new app.

  3. Turn on two-factor

    The warning leads the page again. Turn on two-factor pairs the new app.

Read the subtitles

Changing phones? Open Your account from your name at the top right. Two-factor sign-in shows On, with Turn off beside it.

Choose Turn off and confirm. Sign in goes back to your password alone, so pair the new phone straight away.

The warning leads the page again. Choose Turn on two-factor and scan the new code with the app on your new phone, as when you first turned it on.

Try it in the portal

Sign in with your work email. Your own organisation's records, nodes and units take the place of the Westmouth ones.

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Checked against the portal on 15 October 2026. Westmouth names, vessels, units and figures are illustrative. General guidance on using the portal, not legal, regulatory or financial advice.