Enter an organisation as staff

On platform pages the chip in the top bar reads All organisations. Click it, or press O, to see every organisation on the platform, with a search box at the top.

Type part of the name and choose the organisation. You are not a member, so instead of going straight in, the enter dialog opens. If you are already visiting another organisation, it says that visit ends first.

Choose a reason, here Support request, and type the reference SL-1051. The dialog finds the request and shows its subject. Add a short note for their admins if it helps them see what you are checking.

Under Access, Read only lets you look at anything and change nothing, which suits most support requests. Able to act signs any change as Sensolytica staff. Below, the preview shows the exact line their audit trail will get.

Click Enter read only. You land on their dashboard and see the portal as their people do. The bar across the top says Read only: you are viewing it as Sensolytica staff, with your reason and the time you went in. Anything that would change their data is refused, with the reason.

When you have finished, click Leave on the bar. The visit is closed in their audit trail with the time you left, and you are back on the platform overview.

You can also go in from an organisation's own platform page. Open the Organisations tab and choose the council. Open as this organisation opens the same dialog, with the same reasons and access. Cancel if you only wanted to look.